Refund & Return Policy

Effective Date: May 12, 2026

Custom & Personalized Products

Due to the custom nature of laser engraving and personalized production:

Custom orders are generally non-refundable and non-returnable once production has begun.

Exceptions

Refunds or replacements may be considered if:

• The wrong item was produced
• The engraving differs substantially from the approved design
• The product arrives damaged due to production defects

Customer Approval Responsibility

Customers are responsible for reviewing:

• Spelling
• Names
• Dates
• Artwork
• Dimensions
• Layout approvals

Orders approved by the customer are considered final.

Shipping Damage

If a shipment arrives damaged:

• Contact EngraveWorx3D within 5 days of delivery
• Provide photographs of the damage and packaging

Non-Refundable Situations

Refunds will not be issued for:

• Customer spelling mistakes
• Customer-provided incorrect artwork
• Minor engraving/material variations
• Delays caused by shipping carriers
• Custom products already produced

Cancellations

Orders may only be canceled before production begins.